SmallBizGenius Analysis

Trusted House Sitters Offers a Reliable House and Pet Sitting Service for Small Business Owners

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service

8.5/10

Reviewers consistently praise the responsive and helpful customer service provided by the Trusted House Sitters team, with many noting the team's ability to quickly resolve any issues that arise.

42 reviews mention this

Sitter Quality

9.0/10

A major strength of Trusted House Sitters is the quality of the sitters it provides, with reviewers describing the sitters as 'exceptional,' 'trustworthy,' and 'compassionate' in their care of both pets and homes.

58 reviews mention this

Ease of Use

7.8/10

While many reviewers find the Trusted House Sitters platform easy to navigate, some note occasional issues with the website and app, particularly when it comes to accessing information and communicating with sitters.

29 reviews mention this

Cost Savings

8.2/10

Reviewers highlight the significant cost savings they've experienced by using Trusted House Sitters compared to traditional pet boarding, with one noting they 'made the money spent back at least fourfold' in their first year of subscription.

35 reviews mention this

Pros & Cons

What Customers Love

High-quality, trustworthy sitters Mentioned 58x
"The sitters are usually great. I've had six different Trusted House Sitters over the past four years, and most have been exceptional, especially the two-month sitters."
Convenient, cost-effective alternative to pet boarding Mentioned 35x
"Love using THS so much! It took the stress and worry away from having to find suitable house boarding for our pets. Also, so much money is saved! In our first year of subscription, we made the money spent back at least fourfold!"
Responsive, helpful customer support Mentioned 42x
"TrustedHousesitters is an outstanding platform that works seamlessly for everyone involved. Whenever a problem arises, the support team is immediately available to provide assistance. They are exceptionally well trained, highly communicative, and show a great deal of empathy."

Common Complaints

Occasional issues with website and app functionality Mentioned 29x
"I find the website not to be consumer friendly. It's not easy to change anything or see applicants' info, read emails, or respond easily. Whenever I go onto the website and try to do something, it always seems to take longer than it should."
Additional booking fees on top of annual subscription Mentioned 22x
"Used to really like it. They have since introduced a booking fee of $12(USD) for each sit for both the sitters and the home owners. The addition of the booking fee has impacted our use of the app, especially for shorter sits."

Common Questions About Trusted House Sitters

Answers derived from customer review patterns

Is Trusted House Sitters legit and trustworthy?

Based on the 96 reviews analyzed, Trusted House Sitters appears to be a legitimate and highly trustworthy service. Reviewers consistently praise the quality of the sitters, with many describing them as 'trustworthy,' 'compassionate,' and 'exceptional' in their care of both pets and homes. The platform's thorough vetting process for sitters and responsive customer support also contribute to its reputation for reliability.

Based on 45 reviews

Does Trusted House Sitters have good customer service?

Yes, Trusted House Sitters is widely praised for its excellent customer service. Reviewers highlight the team's ability to quickly resolve any issues that arise, as well as their high level of communication and empathy. Many note that the support team is 'immediately available' and 'exceptionally well-trained' in addressing customer concerns.

Based on 42 reviews

Is Trusted House Sitters worth it for small business owners?

Based on the reviews, Trusted House Sitters appears to be an excellent option for small business owners who need to travel frequently. Reviewers praise the service's ability to provide trusted, high-quality sitters to care for their pets and homes, allowing small business owners to travel with peace of mind. Additionally, the significant cost savings compared to traditional pet boarding make Trusted House Sitters a valuable resource for small businesses.

Based on 35 reviews

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